INTRODUCTION
The privacy and cookie policy of the Indibet app and website establishes the regulations governing its services. Aligned with the General Data Protection Regulation (EU) 2016/679, personal information is collected for account administration, marketing, and legal compliance. Both electronic and manual databases are utilized for this purpose. Users’ provided personal information may be collected and stored. The primary objective of this policy is to inform users about the terms and conditions guiding the processing and storage of any personal information acquired from them.
Affirmation of Privacy and Cookie Policy
Upon consenting to our privacy and cookie policy, grant permission to us, our staff, affiliates, subsidiaries, suppliers, and agents for the utilization of your personal data. Personal data encompasses information obtainable or submitted via website contact forms, posts, telephone, email, or internet-enabled devices. We advise users to thoroughly review the terms and conditions linked to privacy and cookies for a comprehensive understanding of our values, perspectives, practices, and concerns pertaining to the processing, storage, collection, and utilization of information.
Amendments to this Privacy and Cookie Policy
In accordance with stipulated conditions, we reserve the authority to modify the privacy and cookie policy at our discretion. Changes on the Indibet com privacy and cookie policy page take immediate effect. The revised version, accompanied by the date, will be visible on the website. It is imperative to routinely review the privacy page for any recent alterations.
What Information We May Collect About You?
Our organization acquires and processes diverse information categories concerning you. The ensuing elucidates the specifics of the information we might gather:
- Upon accessing our website, we may systematically amass, record, retain, and handle data that does not personally identify you. This encompasses, but is not confined to, particulars such as the internet browser type and computer operating system in use, the originating website’s domain name, visit count, average duration spent, and the pages perused on our website. This data may be utilized for assessing website usage patterns and enhancing its content.
- Regarding Personally Identifiable Information, when applying to open an account with us, additional data may be gathered. This encompasses Contact Information, encompassing your full name, date of birth, gender, physical address, email address, IP address, and telephone numbers. Financial Information, inclusive of billing details, payment card specifics, and transaction particulars conducted on our website, may also be collected. Publicly Available Information sourced from public registers, such as the Electoral Register and court judgments, may be amalgamated with provided data for credit assessment, identity verification, and crime/money laundering prevention. Mandatory Information required for account applications and details from Credit Scoring Agencies may also be utilized as part of our processes. Further details are available in our Terms and Conditions.
- We reserve the right to collect, record, store, and process data related to your usage, encompassing, but not confined to Information regarding your interactions with our services, comprising traffic data, location data, IP addresses, and additional communication-related data.
Details about the device(s) you employ to access our services, any communication exchanged with us (written, telephonic, or via email), and routine analysis of your betting, payments, and account transactions are conducted for service enhancement. Additionally, insights into your service utilization and selected third-party websites stem from stored cookies on your device. - Telephone conversations, encompassing discussions related to betting and client service, are subject to recording for training, quality management, and efficient dispute resolution purposes. This proactive measure is undertaken to enhance staff training, maintain service quality, and promptly address any potential conflicts that may arise. Your understanding and cooperation in this matter are appreciated as we strive to uphold the highest standards in our services.
How We Use Your Information?
This policy governs the utilization of your information, processed to fulfill contractual obligations and legitimate business interests. Data may be shared with third-party handlers and advisers assisting in service provision. Processing reasons include account management, age and identity verification, wagering services, transaction processing, inquiry response, agreement enforcement, legal compliance, and investigation of unlawful activities. Additionally, it aims at enhancing client services, personalized service provision, informing of events and promotions, conducting customer research, risk management, and system administration. All processing aligns with contractual obligations, ensuring comprehensive and transparent data handling.
Sharing Your Information with Third Parties
On occasion, it may be necessary to disclose your information to third parties for various purposes, such as validating the accuracy of provided information and meeting legal obligations. These third parties encompass entities specializing in fraud protection, credit risk mitigation, and age verification. Instances of sharing include transmitting information to credit reference agencies for inquiries and collaborating with third-party organizations to ensure accuracy. In cases of non-payment, data may be shared with debt collection agencies. Legal advisors may receive information for enforcing legal rights. Suspected unlawful activities warrant disclosure to law enforcement. In the event of acquisition, personal data may transfer as assets.
Inquiries with Credit Reference Agencies
We reserve the right to search information from credit reference and fraud prevention agencies, utilizing the findings for credit-related decisions, identity verification, account management, record accuracy, location tracing, debt recovery, and crime, fraud, and money laundering prevention. These searches could impact your credit rating, and any shared records with credit reference agencies will persist on their files for six years after account closure.
Marketing
Receive exclusive promotions on our services, including event updates, special offers, and other promotions that align with your interests. Rest assured, your information remains private; we do not share it with external entities for marketing. Expect communications via email, SMS, post, and phone, but you can easily opt out anytime. To manage your preferences or unsubscribe, simply click the provided link in our marketing emails for prompt resolution.
International Transfer of Your Information
We engage in cross-border operations, including countries outside your residence. Your data might be transferred and stored abroad for payment processing and support services. We commit to diligently safeguarding your data in line with our privacy policy. Your provision of personal data implies consent for us to transfer, store, and process your information internationally, with assurance of secure treatment in adherence to our privacy protocols.
Device Monitoring and Cookies
In our ongoing efforts to combat fraud, we may collect information about the device(s) used to access our services, encompassing details like Internet Protocol (IP) address, memory, and operating system. It is crucial to understand that this data does not personally identify you. Additionally, when utilizing our services or visiting specific third-party websites, we gather information, both personal and related to general internet usage, through cookies—small pieces of data stored by your browser on your computer’s hard drive. This aids us in analyzing website activity, enhancing our site, and providing a personalized service aligned with your preferences. While most web browsers automatically accept cookies, you retain the option to refuse them, acknowledging that this choice may limit access to certain website sections. Unless configured otherwise, our system will issue a cookie upon your website login.
Security and Protecting Your Information
Our organization prioritizes the security of clients’ personal information. To uphold this commitment, we’ve instituted administrative, technical, and physical safeguards to prevent accidental or unlawful data destruction, loss, corruption, unauthorized disclosure, access, and other unlawful processing while in our possession. SSL technology encrypts all payment transactions for an additional layer of protection. Despite these precautions, internet-based information transmission isn’t entirely secure. While strict procedures and security features guard against unauthorized access once data is received, we cannot ensure complete security during transmission. Therefore, caution is advised when transmitting personal data to us, acknowledging inherent risks.
Links to Third Party Websites
Our website may feature links to external third-party websites, potentially offering benefits to you. It is essential to note that these third-party websites operate independently of us and, as such, fall outside the purview of our privacy policy.
Accessing Your Personal Information
Kindly seek access to your personal data per the General Data Protection Regulation (EU) 2016/679. Present a written request for this information, acknowledging the potential imposition of an administration fee to offset associated costs.
Retention and Disposal
Our data retention policy aims to limit the duration of retaining your personal information, adhering to the necessity for delivering products/services and complying with relevant laws. Instances like responsible gambling and self-exclusion may necessitate indefinite retention to align with internal policies and legal obligations. Upon the conclusion of the required period, we employ secure disposal methods like shredding to prevent unauthorized access by third parties, ensuring robust information security.